Shipping & Delivery
How long does shipping take?
US orders typically arrive within 1–2 weeks after processing. Processing itself takes about a week from the time your order is confirmed.
Is shipping really free?
Yes — every order within the US ships free, with no minimum purchase required.
How do I track my order?
Once your order ships, you'll get a tracking number by email. It can take a few days for tracking info to populate. You can also visit our Track Your Order page anytime.
Returns & Refunds
What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. A 30% restocking fee applies except for damaged, defective, or incorrect items — see our full Refund Policy for details.
My item arrived damaged — what do I do?
Email us at hello@noviora.us with a photo within 30 days of delivery, and we'll send a free replacement or a full refund, no restocking fee.
Products & Quality
Where do your products come from?
We hand-select modern home essentials from trusted supplier partners, focused on quality and considered design rather than mass-produced inventory.
Do you offer international shipping?
Not yet — we currently ship within the United States only. Check back as we continue to grow.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards and other secure payment methods available at checkout.
Can I change or cancel my order?
Email us as soon as possible at hello@noviora.us. If your order hasn't shipped yet, we'll do what we can to help.
Still Have Questions?
Reach out anytime at hello@noviora.us or +1 (661) 776-3462. We typically respond within 1–2 business days.